Provectus is a Managed service provider (MSP) with over 20 years’ experience. We understand the importance of business growth and operational efficiencies and that’s why we specialise in providing reliable, scalable, and secure Information and Communication Technology (ICT) environments. This includes proactive monitoring, accurate diagnostic and 24/7 IT support services that cover every aspect of our customer’s physical, virtual and network infrastructure.
Unlike other Manage Service providers, we get you complete transparency with our Managed Services Approach –
The Managed service: Provide a formal support capability to our customer base for their infrastructure and application environments.
SLA Management: Work to deliver support within SLA targets. Suitable transparency and communication across the process is mandated.
Periodic Reporting: To ensure that our customer’s get visibility of open/closed tickets as well as quantitative evidence to resolving issues.
Improvement: We continually strive to improve the outcome for our clients. We will also raise opportunities for improvement as we assess the landscape.
Innovation Pathways: We work with our customer’s teams to ensure that options are always available for consideration and act as inputs into future planning.