Transform Your
Tech Into a
Value Center
Provectus Networks is a boutique tech consulting company transforming the technology arm of your organization from a cost center to a value center — providing enormous benefits so you can dominate your industry.
A Managed Service Provider Built Different
Provectus Networks is a Managed Service Provider (MSP) with over 20 years' experience. We understand the importance of business growth and operational efficiencies — that's why we specialize in providing reliable, scalable, and secure Information and Communication Technology (ICT) environments.
This includes proactive monitoring, accurate diagnostics, and 24/7 IT support services that cover every aspect of our customer's physical, virtual, and network infrastructure.
Managed Services
Formal support capability for your infrastructure and application environments.
Cybersecurity
Comprehensive security solutions to protect your business from evolving threats.
SLA Management
Delivering support within SLA targets with full transparency and communication.
Monitoring
Proactive monitoring of your entire physical, virtual, and network infrastructure.
How We Deliver Results
Our proven methodology ensures continuous improvement and innovation for your business technology.
The Managed Service
We provide a formal support capability to your infrastructure and application environments, becoming a seamless extension of your team.
SLA Management
We work to deliver support within SLA targets. Suitable transparency and communication across the process is mandated.
Periodic Reporting
Ensuring our customers get visibility of open and closed tickets as well as quantitative evidence to resolving issues.
Continuous Improvement
We continually strive to improve outcomes for our clients, raising opportunities for improvement as we assess the landscape.
Innovation Pathways
We work with your teams to ensure options are always available for consideration and act as inputs into future planning.
Trusted Technology Partners
We partner with industry-leading technology providers to deliver best-in-class solutions for our clients.
Join Our Growing Team
We're looking for passionate people to help us transform how businesses leverage technology.
Key Duties and Responsibilities
- Server patch management for domain controllers and other Windows Servers.
- Administer U1DOME/torontorehab.on.ca domain: user passwords, permissions, Research domain containers/objects, etc.
- Maintain licensing and support (Matlab, DameWare, SAS, VMWare, etc.).
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Identify and suggest possible improvements on procedures.
- Install and maintain PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
- To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
- Identify, log and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
- Explain and document technical issues in a clear way to clients.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Provide onboarding and off boarding administration (AD, password resets, file share access, VPN support, etc.).
- MS Office, O365, Active Directory, Windows 10/11 desktop support for ~400 end-users.
- Maintain inventory of replacement systems.
- Maintain network connectivity for desktop systems (support from desktop NIC to switch).
Qualifications
- Windows 10 Workstation Certification.
- Extensive knowledge of Microsoft Office and Windows 10/11.
- Exceptional troubleshooting skills.
- Working knowledge of Ethernet networks.
- Experience with basic analysis and research.
- Excellent oral and written communication skills.
- Professional demeanor.
- Well organized with attention to detail and ability to carry out tasks independently.
- Ability to meet deadlines and work in a team environment.
- Ability to prepare and communicate effectively in person, by phone and/or email.
Education and Experience
- Min 3-5 years of experience in providing desktop support.
- Diploma in Computer or IT-related area of study or equivalent.
- Experienced in Windows, Microsoft Office, and VPN support.
- Knowledge of creating and deploying Windows images on computers.
- Hands-on computer hardware maintenance and troubleshooting experience.
- Familiar with Windows Server 2012/2019.
- Excellent customer service skills.
- Able to work in a fast-paced environment.
- Microsoft and ITIL certifications is a plus.
Let's Build
Something Great
Address
18512 West Georgia RPO
Vancouver, BC V6G 2V7, Canada
Ready to transform your technology infrastructure? We'd love to hear from you. Reach out and let's discuss how Provectus Networks can drive your business forward.